Outsourcing Work

Determining whether or not outsourcing is the answer to your software problems is not necessarily a difficult question but it is a question which involves careful consideration. There are a series of questions which should be asked to help determine whether or not outsourcing is a wise decision in a particular case. Examples of some of the questions which should be asked are:

* Are there in-house employees capable or resolving the software problem?
* Do current workloads allow in-house employees to work on this problem?
* How expensive will it be to outsource the task?
* What are the benefits of outsourcing the problem?

This article will take a look at each of these questions and provide insight into how these questions can be used to help make this important decision.

The Capabilities of In-house Employees

Some software problems require highly specialized training to resolve the issues. It is often the case that a company’s in-house employees do not have the capabilities of resolving these software issues. When this occurs outsourcing the problem to a specialist is the obvious choice. However, in situations where the in-house employees are qualified to resolve the problem, the issue of whether or not to outsource becomes more complicated.

Those tasked with making the decision often weight the options by considering the cost of outsourcing versus the speed at which the problem would be resolved in both cases. If there is an expert readily available to tackle the problem it will likely be resolved relatively quickly. However, if in-house employees are currently overburdened, they may not be able to make this problem a priority.

The Workload of In-house Employees

The workload of in-house employees often comes into question when considering whether or not to outsource a specific software related task or tasks. In the previous section we discussed the importance of outsourcing when the in-house employees are not qualified for certain tasks. However, this is not always the case. Often in-house employees are fully capable of completing a task but they are unable to do so because of their current workload. In a situation when all of the in-house employees are unavailable to take on additional tasks, outsourcing again becomes a viable option.

Will Outsourcing Save Money

One of the main factors company’s consider when they contemplate outsourcing is whether or not they will save money by outsourcing. Hiring an expert on a contract basis can certainly be expensive but it is often a worthwhile investment especially for highly specialized work. The cost of outsourcing is usually higher in terms of the hourly rate of the employee but overall the costs may be reduced. When considering work performed by in-house employees it is important to realize the cost of the work includes the employee’s hourly rate, the cost of benefits such as social security, Medicare and workers’ compensation and resources such as office space, hardware, office supplies and other incidentals. After factoring in all of these costs it becomes clear that outsourcing isn’t always the more expensive option.

Another factor to consider when calculating the costs of outsourcing a software problem is how quickly the problem can be resolved by outsourcing as opposed to handling the problem in-house. This will depend on the capabilities and availability of the in-house staff. If there is not a capable staff member available it may take significantly longer to handle the problem in-house.

The Benefits of Outsourcing

Finally, the benefits of outsourcing should be considered in deciding whether or not to outsource particular tasks. We have already touched upon some of the benefits of outsourcing but for the sake of completeness we will include a list of some of the most significant benefits below:

* Decreased labor costs
* Access to industry experts
* Flexibility in scheduling
* Increased manpower

With so many benefits it is clear that outsourcing can be a viable solution to many software problems. The bottom line in determining whether or not to outsource a particular software problem often involves comparing the benefits of outsourcing to the costs of outsourcing.

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Outsourcing has become a very popular alternative for a number of very valid reasons. Outsourcing initially emerged as a way for companies to cut costs by having processes such as manufacturing and assembly done in overseas locations where costs were much lower. Lower wages and operating costs both contributed to these reduced costs. These lower costs were appealing because they greatly improved the profit margins for the companies. However, outsourcing is now gaining in popularity for a variety of other reasons. While cost reduction is still a primary advantage, other elements such as access to industry experts, a larger workforce and more flexible options are being embraced as welcomed advantages offered by outsourcing.

Cost Reductions from Outsourcing

As previously mentioned reducing costs was the original purpose of outsourcing and although outsourcing has since been demonstrated to have other significant advantages, cost reduction still remains one of the prime advantages. Companies look to outsource tasks which would be more costly to complete in-house. An example of this type of task would be a software related task requiring specialized training. Companies who do not have an on staff employee qualified to complete this task can benefit financially by outsourcing this task.

There may be significant fees required to retain the services of an industry expert on a contractual basis but the efficiency of this individual will enable him to complete the task much more quickly than it could have been done in-house. If the task were not outsourced an in-house employee would have had to complete the task and may have taken significantly longer costing the company more in the long run.

On Call Experts

In the previous section we discussed how having industry experts available to complete outsourced tasks can result in a cost savings for the company but having these experts on call also provides the potential for new opportunities for the company. With experts waiting in the wings to assist, the company is able to go after larger and more specialized types of work. This is important because in doing this the company can find themselves enjoying greater prosperity.

A Larger Workforce

Still another advantage to outsourcing is the benefit of enjoying a larger workforce when necessary without the hassle of maintaining a larger staff. Through outsourcing companies can bring in additional employees on a contract basis during times of prosperity without worrying about having to lay them off or keep them utilized when the surge of work begins to wane. This is particularly relevant in industries which enjoy peak seasons as well as off seasons.

Another advantage of having a larger workforce is the ability to generate a larger profit. This is important because smaller companies can find themselves in a position where they can compete with larger companies for bigger jobs by outsourcing a portion of the workload.

More Flexibility

Finally, more flexibility is another considerable advantage to outsourcing work. Even the most well planned projects may suddenly end up behind schedule or under a time crunch due to minor errors, changes in plans or other incidental activities. Smaller companies who do not have the resources to compensate for these inevitable mishaps may find themselves in serious trouble without the ability to outsource work when necessary. These companies can take advantage of outsourcing in times of trouble to help them deal with problems without alienating clients or performing poorly on a project.

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